Terms and Conditions
Core
policies
and
terms
of
engagement
From privacy to service levels, each section is designed to give you clear insight into how we work, support you, and protect your data.
General Terms & Conditions
These terms define the foundation of our services, including client responsibilities, service scope, and operational expectations. They ensure both clarity and alignment throughout our working relationship.
Privacy Policy
Our privacy policy outlines how we handle your personal and business data, what we collect, why we collect it, and how we keep it secure — all in line with data protection laws.
Data Handling & Security
This section explains the measures we take to safeguard sensitive data, our internal security standards, and the systems we use to ensure ongoing confidentiality and compliance.
(Coming Soon)
Service Level Agreement (SLA)
The SLA sets out our service standards, including response times, system availability, and escalation processes — so you know exactly what to expect from our support.
(Coming Soon)
Acceptable Use Policy
Our acceptable use policy defines what constitutes responsible use of our systems and services, helping ensure stability, fairness, and safety for all users.
(Coming Soon)
Support & Escalation Procedures
This section details how support requests are managed, what response times to expect, and how issues are escalated for urgent or high-impact incidents.
(Coming Soon)
Billing & Payment Policy
We provide transparency around billing cycles, payment terms, late fees, and refund policies. This ensures both sides stay aligned when it comes to finances.
(Coming Soon)
Termination & Cancellation Terms
Here we outline the steps required for ending services, including required notice periods, transition assistance, and final billing considerations.
(Coming Soon)
Third-Party Software & Licensing
This section explains how we manage and support third-party applications, including licensing responsibilities and approved software usage across client environments.
(Coming Soon)